Senior AI-Driven Platform Automation Engineer

Job Summary:

JOB DESCRIPTION – Senior AI-Driven Platform Automation Engineer

Location: Remote, US

Division: Ticketmaster US

Line Manager: Director, Software Engineering

Contract Terms: Permanent, fulltime

THE TEAM

The Core Concerts division is responsible for the foundational systems powering most of Ticketmaster’s concert sales and venue entry operations. Our team is focused on reliability, scalability, and modernization—ensuring fans have seamless access to live events while enabling our engineers to innovate at scale.

THE JOB

We are looking for a Senior AI-Driven Platform Automation Engineer to join our high-impact Platform Automation and SRE group within the Core Concerts division at Ticketmaster. This role is ideal for a strong software engineer ready to accelerate tech debt reduction, enable teams with automation and AI tools, and raise the bar for operational excellence.

You’ll work across the systems powering some of the most business-critical parts of live entertainment. You’ll contribute hands-on code, create scalable automation, and guide the adoption of AI-driven software development patterns that enable the team to move faster and build smarter. This is a unique opportunity to shape how a lean, high-leverage engineering team uses automation and AI to deliver real impact.

WHAT YOU WILL BE DOING

Software Engineering & Automation

• Write high-quality, maintainable code to accelerate platform automation and reduce tech debt across Core Concerts systems.
• Use scripting (Python, Bash, etc.) and infrastructure-as-code (Terraform, Ansible, etc.) to simplify operational workflows.
• Lead technical deep-dives to identify automation opportunities and tackle long-standing inefficiencies.

AI-Driven Development

• Drive adoption of AI developer tools like GitHub Copilot, Ollama, Amazon Q, etc. across the team.
• Champion the use of agentic AI systems that plan, reason, and act—building frameworks that enable autonomous task execution and tool chaining.
• Help define and evolve our internal patterns for LLM-backed development and AI-augmented refactoring workflows.
   

Team Enablement & Standards

• Help define and evangelize internal standards for platform automation, SRE practices, and code quality.
• Mentor engineers and share knowledge across the team—especially in accelerating output using modern AI tooling.
• Collaborate closely with reliability and platform engineers to deliver automation that sticks—measurable impact over buzzwords.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 5+ years of hands-on software engineering experience; systems or backend engineering preferred.
• Hands-on experience with AI developer tools (GitHub Copilot, Cursor, etc), LLM-backed scripting, automation frameworks, and agentic AI systems capable of planning, tool use, and autonomous task execution in engineering workflows.
• Passion for reducing tech debt, enabling teammates, and building tools that automate the annoying stuff.
• Strong knowledge of at least one scripting language (Python, Bash) and exposure to infrastructure tooling (e.g., Terraform, CI/CD pipelines).
• Experience with automated VM deployments (VMware) and automated configuration management (Ansible).
• Experience in SRE, DevOps, or platform engineering environments—or the curiosity to quickly ramp up in that domain.
• Excellent communication and collaboration skills; you enjoy being a multiplier.

Nice to have:

• Experience containerizing software and tools (Docker, Podman) and deploying them in orchestrated environments.
• Background in high-scale production systems (AWS, Kubernetes, observability platforms, etc.).
• Experience introducing new development practices or tooling into an existing engineering org.
• Prior involvement in incident management, disaster recovery, or reliability strategy.
   

YOU (BEHAVIOURAL SKILLS)

• Work well across teams – You communicate clearly, share context, and collaborate effectively with engineers across disciplines to get things done.
• Take ownership – You don’t wait for permission to fix what’s broken. You identify problems, propose solutions, and follow through.
• Think in systems – You design for scale, reliability, and maintainability. You simplify where possible and automate where it counts.
• Move with intent – You prioritize impact over perfection. You ship improvements iteratively and measure results.
• Push tooling forward – You adopt and advocate for tools that make engineering faster and smarter—especially AI-driven ones.
• Raise the bar – You care about code quality, operational excellence, and leaving things better than you found them.

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.