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Account Managers at Nx own the relationship with our Enterprise customers. They are responsible for managing renewals and driving expansion within existing accounts while maintaining the highest level of customer satisfaction.
Experience selling and/or managing software developer tooling and CI/DC experience is required.
What you’ll do
Build and maintain relationships with customer stakeholders, ensuring their success while working closely with Nx Developer Productivity Engineers (DPEs) who manage the technical solution.
Ensure we’re meeting our SLAs and are following internal best practices for account management and customer success.
Lead contract renewal efforts, working closely with stakeholders to drive seamless, on-time renewals.
Lead expansion efforts by identifying opportunities, coordinating demos, trials and annual business reviews to educate additional teams on the benefits of Nx. You’ll develop and present business cases to showcase Nx’s value and ultimately win expansion business.
• Ensure customer satisfaction during onboarding efforts
• Build and expand relationships with customer stakeholdersEnsure our customers receive the training and support they need
• Attend customer check-ins meetings
• Work closely with Nx Developer Productivity Engineers to identify account expansion opportunities
• Lead activities to drive account expansion including, annual business review sessions, demos, trials and onsite visits
• Own the lifecycle of renewal and expansion contracts
Travel is required for this position.
Key outcomes of this position are gross retention rate, net retention rate, and customer satisfaction scores.Compensation for this position will include base pay and commissions.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
